PAYMENTS & CANCELLATIONS

Deposit and Payment Terms

3.1 All payments can be made by bank transfer. To ensure the security of your confidential data and proper handling of sensitive information, we accept payments through a secure platform. Details on how to proceed will be communicated to you in due course.

3.2 Except in the case of Late Bookings (see section 3.4), a deposit of 30% of the full cost of your trip (the “Deposit”) is payable upon your confirmation to proceed with the booking, with the balance due 90 days before the arrival date. Until we receive the Deposit, we will not make any reservations on your behalf, and prices, availability, and trip arrangements are not guaranteed. If we do not receive full payment by the due date, your booking may be treated as canceled by you in accordance with section 5.

3.3 Once deposit has been received (or in the case of Late Bookings, full payment), we will send you a written confirmation via email detailing your booking (the “Travel Information”). The Travel Information will include your itinerary, commencement date, total cost, payment received, and balance due date.

3.4 A Late Booking is a trip booked within 90 days of its start date. For Late Bookings, the full trip cost is payable upon your confirmation to proceed with the booking. You can book your trip at any time, up to the day of departure, depending on availability.

3.5 We do not charge extra administrative fees for Late Bookings. However, Inbound Spain requires a non-refundable €250 planning fee for reservations within 90 days of arrival in order to design an itinerary. The planning fee will be applied to your payment. We recommend booking in advance to secure your preferred arrangements and the best prices.

3.6 Final trip documentation will be sent via email 20 days before travelers’ arrival.

3.7 Solvency & Liability: Giraldilla Investments, S.L. is a privately held and debt-free company. Each trip payment we receive is deposited exclusively into that client’s trip fund, and these monies are never used for alternative purposes. Certificates of solvency and liability insurance are available upon request. HISCOX, S.A. SUCURSAL EN ESPAÑA – GRUPO INNOVAC, S.A. hereby certifies having signed insurance contract no INNO000452, with effective date 01/01/2025 and expiration date 12/31/2025 with Giraldilla Investments, S.L. Tax I.D. B10558393 for travel agency. The aggregate limit of liability established in the contract is: €600,000.

Prices

Inbound Spain provides fully inclusive trip pricing, which may include accommodations, transportation, meals, private tours, special experiences, VAT, and other services as applicable. Itemized costs of trip elements are not provided. All prices are inclusive of our handling fees and VAT, except for nominal Tourism Taxes, which are payable at hotels. All trips are priced in Euros.

Cancellations and No-shows

5.1 You must notify us of any cancellation by telephone/WhatsApp at +34 699 176 989 during office hours or by email to info@inboundspain.com. Notice of cancellation is only effective upon receipt.

5.2 All cancellations and no-shows are subject to the following non-refundable cancellation charges:

• 31 or more days before the trip start date: Once paid, the Deposit is non-refundable 
• 15–30 days before the trip start date: 50% of the full trip cost
• 7–14 days before the trip start date: 75% of the full trip cost
• 6 days or less before the trip start date: 100% of the full trip cost

5.3 These charges apply to all bookings unless suppliers’ own cancellation charges are higher. If applicable, amended cancellation charges will be provided at the time of trip confirmation and can be up to 100% cancellation for certain services and times of the year.

Changes to Your Booking

If You Change Your Booking

6.1 If you wish to change your booking, please notify us in writing (email is acceptable) as soon as possible. We will do our best to accommodate your request but cannot guarantee that all change requests will be met. We may charge a non-refundable amendment fee per person to cover the administrative costs of such changes. Furthermore, we will inform you of any amendment fee when we receive your change request.

6.2 You agree to cover any expenses that arise from the requested changes, including cancellation fees payable to hotels and other suppliers, as well as costs associated with airlines or train tickets. Some services may be non-refundable immediately upon booking, and certain airlines may treat name or other changes as a cancellation requiring the purchase of a new ticket.

If We Change Your Booking

6.3 While we strive to avoid modifying your trip, adjustments may be necessary. If any aspect of your booking must be altered, we will make every reasonable effort to notify you promptly. Subject to section 8, if a proposed change is unacceptable to you, you may cancel the specific part of your booking that relates to the change and receive a full refund for that part. This refund shall be considered a full and final settlement, and no further refunds or compensation will be provided.

6.4 In exceptional circumstances, we may be forced by “force majeure” (see section 7) to change or cancel your trip. While rare, if such a situation occurs, we will unfortunately be unable to provide refunds, compensation, or cover any costs or expenses you incur.