General Terms and Conditions

Version in force from August 27, 2026

These terms govern every program, extension, and travel arrangement provided by Giraldilla Investments S.L., trading as Inbound Spain. The summary below states our payment and cancellation schedule in brief. Sections 3 and 5 set out the same terms in full and are the governing statement in any question of interpretation.

Supplier terms, specialty products, and special event periods may carry stricter conditions, presented at the time of quotation.

The sale and execution by Giraldilla Investments S.L., a private company with identification number C.I.AN-297947-3 and fiscal registration number B10558393, with company address at Calle Sierra Blanca, 2, 3-C, Marbella, Málaga, Spain 29601, a retail travel company operating under the commercial name Inbound Spain SLU 0454738/1 (hereinafter the “Organizer”), of packages concerning Tourist Services or individual Tourist Services to be provided on Spanish or international territory is subject to these general conditions, where not derogated from by specific agreements contained in the Contract and by Spanish law, in particular the provisions of Legislative Decree no. 79 of 23.5.2011 (the “Tourism Code”) as well as, as applicable, Law n.1084 of 27.12.1977 ratifying and executing the International Convention relating to the travel contract (CCV), signed in Brussels on 23.4.1970.

1. Introduction

1.1These terms and conditions and the privacy policy (“Agreement”) set out the basis upon which clients (“you” or “travelers”) agree to and accept the services provided by Giraldilla Investments S.L. and the trade name Inbound Spain (“us” or “we”) for trip reservations and other travel requirements.

1.2This Agreement shall start upon receipt by us of (i) any deposit or (ii), in the case of a Late Booking, upon receipt of full payment for the relevant trip. Your use of our services also confirms that you have read and accepted these terms and conditions.

1.3If you are traveling with other people, you agree to make all such people aware of these terms and conditions and the privacy policy.

1.4The current version of these General Terms and Conditions is published at inboundspain.com/booking-terms-and-conditions, and that published version is the authoritative version at any time. We may amend it. The version in force on the date you confirm your booking is the version that applies to your trip, and a copy of that version, showing its effective date, is issued with your booking confirmation.

1.5Under license number C.I.AN-297947-3, Inbound Spain complies with the legal, financial, and insurance requirements applicable to travel agencies under Spanish law.

2. Intermediary Relationship

2.1In many instances, Inbound Spain acts solely as the intermediary of suppliers of accommodation, transport, tour guides, tour providers, attractions, and activities, and not as principal. These suppliers are independent. You acknowledge and agree that we are not responsible for any loss, damage, delay, inconvenience, or injury to you as a result of any act or omission of these suppliers, their employees, agents, servants, or representatives.

2.2While we use all reasonable efforts to select quality suppliers and conduct regular inspection visits to confirm that standards are maintained, no undertaking, guarantee, or warranty is given or shall be implied as to the fitness or condition of any goods or services provided by a supplier, including accommodation, activities, transportation, food, or drink. The services provided by these suppliers are subject to the laws of the place where the services are provided and to any conditions imposed by those suppliers. The liability of such suppliers may be limited by their own terms and conditions, tariffs, conditions of carriage, tickets, and vouchers, as well as by international conventions and agreements.

2.3Supplier pricing and availability may change without notice. You agree that we are not responsible for errors or omissions in any quote or advertisement, including on our website, resulting in inventory, content, or pricing discrepancies, nor for errors or omissions arising from incorrect information supplied by third parties.

3. Deposit and Payment Terms

3.1Payment is made by bank transfer or through a secure payment platform. To protect your confidential data and to handle sensitive information properly, we do not accept card details by email or telephone. Instructions will be provided in due course.

3.2Except in the case of Late Bookings, a deposit of 30% of the full cost of your trip (the “Deposit”), plus any specialty product deposits under section 3.3, is payable upon your confirmation to proceed with the booking. The balance is due 60 days before the arrival date. Until we receive the Deposit, we will not make reservations on your behalf, and prices, availability, and trip arrangements are not guaranteed. If we do not receive full payment by the due date, your booking may be treated as canceled by you in accordance with section 5.

3.3Specialty product deposits are additional non-refundable deposits required to confirm certain services, including yacht charters, private venue bookings, and other specialty products. Where such services form part of your program, the amount and the non-refundable nature of each deposit will be stated at the time of quotation.

3.4Once we receive the Deposit, or in the case of Late Bookings the full payment, we will send written confirmation by email detailing your booking (the “Travel Information”). The Travel Information will include your itinerary, commencement date, total cost, payment received, and balance due date.

3.5A Late Booking is a trip booked within 60 days of its start date. For Late Bookings, the full trip cost is payable upon your confirmation to proceed with the booking. You may book at any time up to the day of arrival, subject to availability.

3.6We do not charge administrative fees for Late Bookings. A non-refundable planning fee of EUR 250 applies to reservations made within 60 days of arrival, payable on acceptance of a preliminary itinerary and price. The planning fee is credited against your total. We recommend booking in advance to secure preferred arrangements and pricing.

3.7Final trip documentation is sent by email 20 days before arrival.

3.8Solvency and liability. Giraldilla Investments S.L. is a privately held and debt-free company. Each trip payment we receive is deposited exclusively into that client’s trip fund, and these monies are never used for any other purpose. Giraldilla Investments S.L. holds professional liability insurance for travel agency operations with HISCOX, S.A. Sucursal en España, through Grupo Innovac, S.A., under contract number INNO000452, with an aggregate limit of liability of EUR 600,000. Current certificates of solvency and liability insurance are available on request.

4. Prices

4.1Inbound Spain provides fully inclusive trip pricing, which may include accommodations, transportation, meals, private tours, special experiences, VAT, and other services as applicable. Itemized costs of individual trip elements are not provided.

4.2All prices include our handling fees and VAT, with the exception of tourism taxes, which are charged in addition. All trips are priced in Euros.

5. Cancellations and No-Shows

5.1Written notification of cancellation is required. You must notify us by email to [email protected], and you may also call +34 699 176 989 during office hours. Notice of cancellation is effective only upon our receipt of written notice.

5.2All cancellations and no-shows are subject to the non-refundable cancellation charges set out in the schedule below. The number of days is counted back from the scheduled start date of the program.

31 or more days before start

The 30% deposit, plus any non-refundable specialty product deposits

30 to 15 days before start

50% of the full program cost

14 to 8 days before start

75% of the full program cost

7 days or less before start

100% of the full program cost

5.3Partial cancellations do not result in partial refunds. This applies to group size and to the duration, activities, and services included in the program.

5.4Refunds are not paid for services arranged before departure and not used by travelers.

5.5These charges apply to all bookings unless a supplier’s own cancellation charges are higher. Where that is the case, the amended cancellation charges will be provided at the time of trip confirmation and may reach 100% for certain services and periods of the year.

5.6Special payment or cancellation terms may apply during special events or at specific accommodations. Any such terms will be presented at the time of quotation so that travelers are aware of them before confirming.

5.7We strongly recommend comprehensive travel insurance for all international trips, covering journey costs associated with unexpected cancellation and itinerary modification.

6. Changes to Your Booking

If You Change Your Booking

6.1If you wish to change your booking, please notify us in writing, by email, as soon as possible. We will do our best to accommodate your request but cannot guarantee that every change can be met. We may charge a non-refundable amendment fee per person to cover the administrative cost of the change, and we will inform you of any such fee when we receive your request.

6.2Changes, additions, and modifications to any portion of your program, whether before or after departure, are at the traveler’s expense. You agree to cover all costs arising from a requested change, including cancellation fees payable to hotels and other suppliers and costs associated with airline or rail tickets. Some services are non-refundable immediately upon booking, and certain airlines treat a name change or other amendment as a cancellation requiring the purchase of a new ticket.

6.3Changes requested on the ground, after your program has begun, are arranged and settled directly with the local operator.

If We Change Your Booking

6.4While we work to avoid modifying your program, adjustments are occasionally necessary. If any aspect of your booking must be altered, we will make every reasonable effort to notify you promptly. Subject to section 8, if a proposed change is unacceptable to you, you may cancel the specific part of your booking that relates to the change and receive a full refund for that part. Such a refund is a full and final settlement, and no further refund or compensation will be provided.

6.5In exceptional circumstances we may be required by force majeure to change or cancel your program. Section 7 governs in that event.

7. Force Majeure

7.1Except where otherwise stated, neither we nor our suppliers are liable for any loss, damage, compensation, cancellation, or expense you may incur arising from an inability to perform contractual obligations because of an event of force majeure. Force majeure refers to events beyond our control or that of our suppliers, which could not be foreseen or prevented despite all reasonable efforts. These include, without limitation, war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, adverse weather conditions, epidemic or pandemic, and the closure of borders or airports.

7.2In a force majeure situation, such as Spain being closed to visitors, we will not apply the cancellation charges set out in section 5.2. We will instead offer credit toward a rescheduled program. Credit does not include non-refundable items already purchased on your behalf, such as domestic flights, high-speed rail tickets, and pre-purchased admission tickets. Those costs are deducted from the credit offered.

8. Our Liability to You

8.1By choosing to travel with Inbound Spain, you accept the risks inherent in travel. Subject to the remainder of this section, you assume responsibility for any loss, injury, death, or damage to yourself, your family, your dependents, or your property arising in connection with the program.

8.2Our program costs are based on clients agreeing to these terms and conditions. Inbound Spain acts primarily as an intermediary, arranging services with independent suppliers for accommodations, activities, and other travel needs. You release us, our employees, agents, and suppliers from liability for economic loss, physical or mental injury, illness, permanent disability, or death arising directly or indirectly from the program, except where such loss, injury, or damage is caused by reckless or fraudulent conduct on our part. Where Inbound Spain directly provides transportation or guide services, you agree to indemnify and hold us harmless from claims, liabilities, damages, or expenses resulting from incidents beyond our control. Should you wish to make a claim against us, it is your responsibility to demonstrate that we, or our supplier, were negligent.

8.3We do not accept liability for events outside our reasonable control; for the acts or omissions of suppliers and third-party service providers, as described in section 2; for loss, damage, or expense arising without fault or neglect on our part; for indirect or consequential loss, including business losses; for losses that were not foreseeable based on the information you provided; or for services that do not form part of this Agreement, such as additional facilities or services provided by suppliers or hotels.

8.4Where we are liable to you, our maximum liability is limited to the full cost of your program.

8.5You are responsible for losses, damages, or claims arising from misconduct by you or members of your party. If a claim is made against us because of your acts or omissions, or those of your party members, you agree to indemnify us for those amounts, including any penalties or interest.

9. Your Responsibilities

9.1We ask that you respond to our queries promptly, so that the planning of your program is not delayed.

9.2It is your responsibility to hold a valid passport and any necessary visas, and to meet the entry requirements of your destinations and of your country of return. Entry requirements vary and change. While we make every effort to inform you of relevant regulations, please confirm current requirements with the appropriate embassies or consulates and with your airline.

9.3You are responsible for verifying the accuracy of your travel documents and for notifying us immediately of any error. These documents are valuable, and we cannot be held responsible for their loss, theft, or damage except while they are in our care.

9.4We strongly recommend that every member of your party holds comprehensive travel insurance appropriate to the program before departure.

9.5We are not responsible for delays, changes, or costs arising from incomplete, expired, or inaccurate travel documentation or insurance.

9.6You are responsible for ensuring that neither you nor any member of your party behaves in a manner that may cause danger, distress, offense, or damage to others or to property. Where such behavior occurs, we may take appropriate action, including cancellation of the program. In that event you will not be eligible for a refund, compensation, or reimbursement of expenses incurred as a result of the cancellation.

10. Personal Data Protection

Inbound Spain observes at all times the provisions in force on data protection, in particular the European General Data Protection Regulation.

Inbound Spain, as the party responsible for the processing of your data, with address at Calle Sierra Blanca, 2, 3-C, Marbella, Málaga, Spain 29601, telephone +34 699 176 989 and email [email protected], processes the information you provide in order to deliver the requested service and to perform billing. The legal basis for this processing is the need to manage a contractual or similar relationship.

The data provided is retained for as long as the commercial relationship is maintained, and thereafter for the period necessary to comply with legal obligations.

Certain personal data must be communicated to the suppliers of the services acquired in order to fulfill the purpose of the contract. The management of contracted services may involve the communication of your data to collaborating companies and to the organizers of your program.

You have the right to obtain confirmation of whether we are processing your personal data, to access that data, to correct inaccurate information, and to request its deletion when the data is no longer necessary.

To exercise your rights of access, rectification, cancellation or suppression, opposition, limitation, or portability, or to request further information, write to [email protected] with “Data Protection” in the subject line, or in writing to Calle Sierra Blanca, 2, 3-C, Marbella, Málaga, Spain 29601, together with valid proof of identity such as a copy of your DNI or passport. Full detail is set out in our Privacy Policy.

11. Health

By sending us the Deposit, or in the case of Late Bookings the full payment, you confirm that neither you nor anyone traveling with you has a condition that would make traveling unsafe for themselves or for others. We recommend that you seek current health advice on any precautions necessary before your program.

12. Complaints

If you are not satisfied with our services, please notify us promptly by calling +34 699 176 989 during office hours or by writing to [email protected]. We will make every reasonable effort to resolve the matter while you are still with us. If the issue remains unresolved, you may submit a written complaint within 14 days of your return.

13. Law and Jurisdiction

These terms and conditions, and any matter arising from them, are governed by Spanish law and are subject to the exclusive jurisdiction of the Spanish courts.