Terms

Last updated: August 3, 2026

1. Scope

These terms govern the use of this website and the general basis on which Inbound Spain engages with travel advisors and tour operators who submit an inquiry. They are business-to-business terms. This website does not sell programs directly to travelers, and nothing on it constitutes a binding offer or reservation.

The specific commercial terms for any program, whether a single private itinerary or a recurring series, are set out in a separate written agreement between Inbound Spain and the travel advisor or tour operator. Where these general terms and a signed program agreement conflict, the signed agreement governs.

2. Who we are

Inbound Spain is the trade name of Giraldilla Investments S.L., a company registered in Spain under Tax ID (CIF) B10558393, with registered address at Calle Sierra Blanca, 2, 3-C, Marbella, Málaga, Spain, 29601. Inbound Spain operates as a licensed travel agency under the Junta de Andalucía's Registro de Turismo de Andalucía, license C.I.AN-297947-3, and acts as a destination management company (DMC) designing and operating programs across Spain for travel advisors and tour operators based in the United States and Canada.

3. Inquiries and proposals

Submitting the contact form, or otherwise requesting a proposal, does not create a booking or a binding commitment on either side. Program proposals, itineraries, and pricing shared by Inbound Spain are indicative and subject to availability and confirmation at the time of contracting. Rates quoted to tour operators are net rates; rates quoted to travel advisors may be net or gross depending on the arrangement agreed for that inquiry.

4. Contracting, payment, and cancellation

Deposit amounts, balance due dates, accepted payment methods, and cancellation terms are set out in the written agreement for each program or series, since they vary by season, group size, and the suppliers involved. As a general practice, Inbound Spain requires a deposit to hold services with third-party suppliers and a balance payment in advance of the program's start date, with cancellation terms that reflect the notice periods and penalties imposed by those suppliers.

Travel advisors and tour operators are responsible for collecting payment from their own clients and for communicating Inbound Spain's payment and cancellation terms accurately within their own client-facing agreements.

5. Role of third-party suppliers

Inbound Spain arranges accommodation, transport, guiding, and activities through a network of contracted third-party suppliers across Spain. Each supplier is responsible for the service it delivers. Inbound Spain selects and vets its supplier network and coordinates every program on the ground, including a 24/7 local concierge line for active partners, but is not the direct provider of accommodation, transport, or venue services.

6. Liability

Inbound Spain is liable for the services it directly provides, including program design, coordination, and on-the-ground support, in accordance with Spanish law applicable to licensed travel agencies. Inbound Spain is not liable for acts, omissions, or service failures of independent third-party suppliers beyond what Spanish law requires of a licensed intermediary, except where a specific written agreement states otherwise.

7. Force majeure

Neither party is liable for a failure to perform its obligations where that failure results from circumstances beyond its reasonable control, including natural disaster, extreme weather, government action, strikes, or public health measures. Where such circumstances affect a confirmed program, Inbound Spain will work with the travel advisor or tour operator in good faith on rescheduling, credit, or cancellation, consistent with the terms each affected supplier applies.

8. Intellectual property

The itineraries, program descriptions, photography, and other content Inbound Spain provides to travel advisors and tour operators remain the property of Giraldilla Investments S.L. unless otherwise agreed in writing, and may be used by the receiving partner for the purpose of marketing and selling the specific program to their own clients. See the Aviso Legal for intellectual property terms covering this website itself.

9. Governing law and jurisdiction

These terms, and any program agreement that does not specify otherwise, are governed by Spanish law. Any dispute arising from these terms is submitted to the courts and tribunals of Málaga, Spain, except where mandatory law requires a different jurisdiction.

10. Changes to these terms

Inbound Spain may update these general terms from time to time. The date at the top of this page indicates the last revision. Terms set out in a signed program agreement are not affected by later changes to this page. For questions, contact [email protected].